FairDeal Privacy Policy
This Privacy Policy describes how FairDeal, operating through fairdeal.gb.net, may collect, use, store, protect and share information connected with users of the platform.
The Policy applies when users visit fairdeal.gb.net, create a FairDeal ID, register an account, complete FairDeal login, access sports or casino services, make deposits or withdrawals, use supported mobile access, contact customer support or interact with other FairDeal account features.
FairDeal recognises the importance of protecting personal information and limiting its use to legitimate platforms, security, payment, support, compliance and operational purposes.
Users should review this Privacy Policy together with the FairDeal Terms and Conditions and Responsible Gaming information.
1. About FairDeal
FairDeal is an online sports and casino gaming platform operating through fairdeal.gb.net.
The platform connects users with services including FairDeal ID, account registration, FairDeal login, sports betting, cricket and IPL, live sports, casino games, FairDeal games, deposits, withdrawals, mobile access, customer support and responsible gaming information.
fairdeal.gb.net is the main provider of FairDeal ID, which acts as the primary identity connecting a registered user with available account services.
Information associated with the FairDeal ID may therefore be used to manage the user’s account across different platform functions.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected through FairDeal services and supported access routes, including fairdeal.gb.net, registration forms, FairDeal login, account areas, sports and casino sections, payment functions, FairDeal App access where available, mobile browsers, customer-support channels, account recovery and responsible gaming requests.
External websites or third-party services may operate under their own privacy policies. Users should review the privacy terms of any external service before providing personal information.
3. Information FairDeal May Collect
The information collected depends on how a user interacts with FairDeal. FairDeal may process registration information, FairDeal IDs or usernames, account credentials, contact information, verification information, account activity, login information, device and browser data, sports and casino activity, deposit and withdrawal information, transaction references, customer-support communications, responsible gaming requests, security information, technical and usage data and cookie-related information.
FairDeal should collect information that is relevant to the operation, security and administration of its services.
4. Registration Information
When a user creates an account, FairDeal may collect information submitted through the registration process. This information may be required to create the user account, generate or connect a FairDeal ID, verify registration, protect account access, support account recovery, meet applicable platform requirements and communicate with the account holder.
Users should provide accurate information and avoid registering with details belonging to another person.
Registration information may remain associated with the account while the FairDeal ID remains active.
5. FairDeal ID Information
A FairDeal ID identifies the registered user account within the FairDeal platform. It can connect information relating to registration, login, sports activity, casino access, deposits, withdrawals, mobile access, account recovery, customer support and responsible gaming controls.
FairDeal may use the ID as an account reference when assisting users or reviewing account activity.
Users should protect their FairDeal ID and should not intentionally allow another person to use their account.
6. Account and Login Information
FairDeal may collect technical and account information when users log in. This may include the FairDeal ID, login date and time, device and browser information, session information, IP-related information where applicable, login attempts, security events and account access history.
This information may be used to provide account access and detect unusual, suspicious or unauthorised activity.
FairDeal passwords should be handled using appropriate security practices and should not be unnecessarily disclosed to customer-support personnel or third parties.
7. Verification Information
FairDeal may request information needed to verify an account, transaction or user identity. Verification may be relevant to registration, account recovery, payment activity, withdrawals, security reviews, fraud prevention, compliance requirements and account restrictions.
The information requested can depend on the purpose and requirements applicable at the time.
Users should submit verification information only through FairDeal-supported channels.
8. Payment and Transaction Information
FairDeal may process information associated with deposits and withdrawals, including the FairDeal ID, transaction amount, payment channel, transaction reference, transaction date or time, transaction status, account balance information, withdrawal request information and payment verification information.
The exact payment information processed can depend on the channel selected by the user.
Users should avoid sending unnecessary banking passwords, card security credentials or unrelated financial information through customer-support conversations.
9. Deposit Information
When a user makes a deposit, FairDeal may process information needed to identify and reconcile the transaction. This information may be used to confirm the payment, update the account, investigate pending transactions, prevent duplicate or suspicious payments, resolve payment disputes, provide customer support and meet applicable compliance requirements.
Payment records may remain associated with the user’s FairDeal account where reasonably necessary.
10. Withdrawal Information
Withdrawal requests may require FairDeal to process information connected with the user’s account and chosen payment method. This information may be used to process a withdrawal, verify account ownership, check transaction information, review unusual activity, prevent fraud, resolve a pending withdrawal and meet legal or compliance obligations.
Users should check payment information carefully before submitting a withdrawal request.
11. Sports Activity Information
FairDeal may process information associated with a user’s sports activity on the platform, including interaction with cricket, IPL, T20, ODI, Test cricket, football, tennis, kabaddi, live sports and other supported sporting events.
Account activity may be associated with the user’s FairDeal ID for transaction records, account administration, dispute handling, security and responsible gaming purposes.
12. Casino and FairDeal Games Information
FairDeal may process account activity relating to supported casino services, including live casino, slots, crash games, RNG table games, Indian card games and other FairDeal games.
Relevant information can be maintained for account records, transaction processing, security, dispute resolution, responsible gaming and platform administration.
The exact data generated can depend on the game or service being used.
13. Device and Technical Information
When users access FairDeal, certain technical information may be generated automatically. This can include device type, operating system, browser type, screen or device characteristics, language settings, session information, website interaction data, technical logs, error information and connection-related information.
Technical information can help FairDeal maintain platform functionality, identify errors, protect accounts and understand how supported services operate across different devices.
14. Mobile and FairDeal App Information
Users accessing FairDeal through a supported mobile route may generate device and application-related information, including device type, operating system, app version, browser information, login session, technical errors, app interaction data and security information.
FairDeal should request only permissions reasonably necessary for the supported mobile experience.
Users should avoid installing unofficial FairDeal applications or modified APK files that may collect information outside FairDeal’s control.
15. Customer Support Information
When users contact FairDeal Customer Support, FairDeal may process the information provided during the conversation. This may include the FairDeal ID, description of the issue, transaction reference, device information, error information, account-related details, support messages and relevant screenshots or records submitted by the user.
Support information may be retained where reasonably necessary to resolve the request, maintain security, handle disputes or improve account assistance.
Users should not provide information that is unrelated to their support request.
16. Responsible Gaming Information
Information may be processed when users contact FairDeal about responsible gaming or account-control options, including spending control, account restrictions, temporary breaks, self-exclusion where available, account closure and responsible gaming assistance.
Such information may be used to apply or maintain relevant account controls and respond appropriately to the user’s request.
Users should not attempt to bypass responsible gaming restrictions by creating another FairDeal ID.
17. How FairDeal May Use Personal Information
FairDeal may use personal information for purposes connected with operating and protecting the platform. These purposes include creating accounts, providing FairDeal IDs, authenticating login, providing sports and casino services, processing deposits and withdrawals, account verification, customer support, account recovery, fraud prevention, platform security, technical maintenance, responsible gaming, dispute handling, legal and compliance requirements, service improvement and communication about account matters.
Information should not be used for purposes that are incompatible with the reason it was collected unless there is an appropriate legal or operational basis.
18. Account Administration
FairDeal may process information to maintain the relationship between the FairDeal ID and the registered account. Account administration may include registration management, login authentication, account settings, credential recovery, verification, payment records, support history, security review and responsible gaming controls.
This allows different FairDeal services to remain connected with one primary user profile.
19. Platform Security
FairDeal may process account and technical information to protect users and platform systems. Security activities may include detecting unusual login attempts, reviewing suspicious transactions, investigating account misuse, preventing unauthorised access, monitoring potential fraud, protecting payment processes, identifying technical abuse and responding to security incidents.
Security measures may involve automated and manual processes where appropriate.
20. Fraud Prevention
FairDeal may review relevant information when there is reason to investigate potential fraud or misuse, including duplicate accounts, identity misuse, unauthorised account access, payment irregularities, suspicious withdrawals, promotion misuse, technical exploitation or other prohibited conduct.
Account access may be restricted where reasonably necessary while legitimate security concerns are reviewed.
21. Communications
FairDeal may communicate with users about matters connected with their account or platform access, including registration, login, account recovery, verification, deposits, withdrawals, security, support requests, platform updates, responsible gaming and changes to relevant policies or services.
Where optional promotional communication is provided, users should be given appropriate controls where required by applicable law.
22. Cookies
FairDeal may use cookies and similar website technologies to support login sessions, account security, user preferences, website functionality, navigation, performance and analytics where applicable.
Some cookies may be necessary for core website functions, while others may depend on the services and technologies used by FairDeal.
23. Essential Cookies
Essential cookies may be used where required for the website to operate properly, including account login, session management, security, navigation and basic website functions.
Disabling essential technologies may affect the ability to access certain FairDeal features.
24. Preference and Functional Cookies
Functional technologies may remember user choices or help maintain a consistent website experience. These can relate to language, device preferences, session settings, interface behaviour and other supported preferences.
Availability depends on the technologies currently used through fairdeal.gb.net.
25. Analytics and Performance Information
Where analytics technologies are used, FairDeal may process information about how users interact with the website. This can help identify technical errors, page performance, navigation patterns, device compatibility, service usage and areas needing improvement.
Analytics information should be used in accordance with applicable privacy requirements.
26. Cookie Controls
Users may be able to manage certain cookies through their browser or available website controls. Blocking or deleting cookies can affect saved preferences, account sessions, login behaviour and website functionality.
Browser settings differ between devices and software providers. Essential FairDeal functions may not operate correctly if required cookies are disabled.
27. Sharing Information with Service Providers
FairDeal may use third-party service providers to support platform operations, including hosting, infrastructure, security, payments, verification, game technology, technical support, analytics, customer-support systems and communication services.
Only information reasonably required for the relevant service should be shared.
Service providers may also be subject to contractual, legal or security obligations regarding the information they process.
28. Payment Providers
Payment transactions may involve independent or third-party payment services. Information necessary to process a deposit or withdrawal may therefore be transmitted to the relevant payment provider.
The payment provider may process information under its own terms and privacy requirements.
Users should review the information shown during a payment transaction before proceeding. FairDeal should not request banking credentials that are unnecessary for the transaction.
29. Gaming and Technology Providers
Certain sports, casino or technical services may depend on external technology providers. These providers may process limited information required to deliver a game, maintain a session, process game activity, support technical operation, protect systems or resolve technical disputes.
The amount and type of information involved can depend on the relevant service.
30. Legal and Regulatory Disclosure
FairDeal may disclose information where reasonably required to comply with applicable law, respond to lawful requests, meet regulatory obligations, investigate fraud, protect users, protect FairDeal rights, enforce platform Terms, address security incidents or resolve legal disputes.
Any disclosure should be limited to information reasonably relevant to the lawful purpose.
31. Business and Operational Changes
If the ownership, structure or operation of FairDeal changes, relevant user information may form part of an authorised business transaction where permitted by applicable law. Such situations can include reorganisation, merger, acquisition, sale of relevant business assets or transfer of platform operations.
Personal information should continue to be protected according to applicable requirements during such a transition.
32. FairDeal Does Not Sell Account Passwords
FairDeal account passwords and security credentials should not be treated as information available for commercial sale or unrelated distribution.
Users should also never sell or provide their FairDeal credentials to another person.
Any message or website claiming that FairDeal passwords or accounts are being commercially provided should be treated cautiously.
33. Data Security
FairDeal should use reasonable technical and organisational measures to protect information against unauthorised access, unlawful disclosure, accidental loss, improper alteration, misuse, destruction and security threats.
No online platform can guarantee absolute security.
Users also play an important role by protecting their FairDeal ID, password, devices and payment information.
34. Password Security
Users should create and maintain secure account credentials by using a strong password, keeping it private, avoiding reuse across unrelated accounts, not sharing login credentials through messages, avoiding saved passwords on shared devices, changing credentials if compromise is suspected and contacting FairDeal support if unauthorised access occurs.
FairDeal support should not require users to disclose their full account password unnecessarily.
35. Data Retention
FairDeal may retain information for as long as reasonably necessary for the purpose for which it was collected and where required for legitimate operational, security, transaction, dispute, responsible gaming or legal obligations.
Different categories of information may require different retention periods. For example, account records may need to be retained differently from temporary technical logs or support communications.
FairDeal should not retain personal information indefinitely without a legitimate reason.
36. Closed Accounts
Closing a FairDeal account does not necessarily mean that every related record is immediately deleted.
Certain information may need to remain available for transaction history, fraud prevention, security, dispute resolution, legal obligations, responsible gaming restrictions or compliance requirements.
Information no longer reasonably required should be handled according to applicable retention and privacy requirements.
37. User Privacy Rights
Depending on applicable law, users may have rights concerning their personal information, including requesting access, correcting inaccurate data, requesting deletion where legally available, restricting certain processing, objecting to certain uses, withdrawing consent where processing depends on consent, requesting information about data handling and raising a privacy complaint.
Not every right applies in every circumstance.
Certain records may need to be retained even when a deletion request is made if FairDeal has a lawful reason or obligation to keep them.
38. Correcting Account Information
Users should keep FairDeal account information accurate.
Where account details are incorrect or outdated, users may be able to update them through available account settings or by contacting FairDeal Customer Support.
Additional verification may be required before sensitive account information is changed. This helps reduce the risk of unauthorised modifications.
39. Requests for Personal Information
Where users have an applicable right to access their information, FairDeal may require reasonable verification before responding. This helps prevent account information from being disclosed to an unauthorised person.
A request should provide enough information to identify the relevant FairDeal account, the nature of the request and the information concerned.
FairDeal may handle requests according to applicable legal requirements.
40. Data Deletion Requests
Users may request deletion of eligible personal information where applicable.
Deletion may not always be possible when information must be retained for legitimate purposes such as legal compliance, transaction records, fraud prevention, security, responsible gaming restrictions, dispute handling or enforcement of legal rights.
Where deletion cannot be completed, relevant information should remain limited to legitimate retention purposes.
41. Account Closure vs Data Deletion
Closing a FairDeal account and requesting deletion of personal information are not necessarily the same action.
Account closure ends or restricts platform access.
Data deletion concerns whether personal information can be removed from FairDeal records.
Certain information may remain after account closure where FairDeal has a legitimate or legally required reason to retain it.
Users can contact FairDeal support regarding available privacy or account-closure options.
42. International Data Processing
Online platforms may use technical or service providers operating from different locations.
Where user information is processed across jurisdictions, FairDeal should take appropriate measures required by applicable data-protection law.
Privacy protections can differ between countries. Any international processing should remain limited to legitimate FairDeal operational or service purposes.
43. Protection of Minors
FairDeal services involving real-money gaming are not intended for users who do not meet the applicable legal-age requirement.
FairDeal may take steps to prevent or restrict underage account access where appropriate.
Parents and guardians should protect FairDeal credentials, saved browser sessions, mobile devices, payment methods and passwords.
A minor should not be permitted to use another person’s FairDeal account.
44. Responsible Gaming and Privacy
Responsible gaming requests can involve information that requires careful handling.
FairDeal may retain information concerning account restrictions or self-exclusion where necessary to maintain the requested control and prevent circumvention.
For example, information may need to remain associated with a restricted user so that another FairDeal ID is not created to bypass the restriction.
Such information should be used only for appropriate account, compliance and responsible gaming purposes.
45. Security Incident Response
If FairDeal identifies a security incident affecting user information, reasonable steps may be taken to investigate the incident, secure affected systems, limit further exposure, review account security, notify relevant parties where required and meet applicable legal obligations.
Users who suspect unauthorised account access should change exposed credentials where possible and contact FairDeal support promptly.
46. Third-Party Links
Fairdeal.gb.net may contain links to external websites or services.
FairDeal does not automatically control the privacy practices of an external website.
Users should review third-party privacy information before providing personal details, payment information, account credentials or verification information.
Users should never enter their FairDeal password on an unrelated website merely because it displays similar branding.
47. Unofficial FairDeal Websites and Apps
Websites, applications or social accounts may use the FairDeal name without being connected with fairdeal.gb.net.
Users should be cautious before providing personal information to unknown FairDeal websites, unverified APK providers, unofficial support profiles, messaging accounts, social-media pages or unrelated login forms.
fairdeal.gb.net remains the central website relationship associated with FairDeal and FairDeal ID in this platform structure.
48. FairDeal App Privacy
Users should download or access FairDeal mobile services through the supported route provided by fairdeal.gb.net.
Unofficial or modified applications may operate outside FairDeal’s control and could have different privacy practices.
Before installing an app, users should review its source, device permissions, installation prompts and current FairDeal instructions.
Avoid granting unnecessary permissions to an application claiming to provide FairDeal access.
49. Changes to the Privacy Policy
FairDeal may update this Privacy Policy when necessary because of platform changes, new services, technology changes, legal requirements, security developments, payment changes, operational requirements or privacy-practice changes.
Users should review the current Privacy Policy published through fairdeal.gb.net.
Material changes may be communicated through appropriate platform methods where required.
50. Contact FairDeal About Privacy
Users with questions about personal information, account privacy or this Privacy Policy can use the customer-support or contact route currently provided through fairdeal.gb.net.
When making a privacy request, users should provide enough information to identify the relevant FairDeal account and nature of the request.
Do not send account passwords or unnecessary sensitive information when submitting a privacy question.
Privacy and FairDeal Account Use
By registering or continuing to use FairDeal services, users acknowledge that information may be processed as described in this Privacy Policy for legitimate account, platform, security, payment, support, responsible gaming and compliance purposes.
FairDeal users should keep their FairDeal ID and password secure, review the information they provide, use supported FairDeal access routes and contact customer support when account or privacy assistance is required.
This Privacy Policy should be read together with the FairDeal Terms and Conditions and Responsible Gaming information available through fairdeal.gb.net.