Fairdeal Privacy Policy
Fairdeal respects the privacy of users who visit the platform, complete Fairdeal registration, create a Fairdeal ID, access account features, complete payments, or contact the support team. This Privacy Policy explains what information Fairdeal may collect, why that information is required, how it may be processed, when limited information may be shared, and what choices users have regarding their personal data.
Account access, identity verification, deposits, withdrawals, support communication, and responsible gaming controls can involve personal or transaction-related information. Fairdeal processes this information only where it is needed to operate the platform, manage user accounts, complete requested services, maintain security, meet record-keeping requirements, or respond to valid legal obligations.
By accessing or using Fairdeal, users acknowledge the data-handling practices described in this policy. Users who disagree with these practices should stop using the platform and contact the official support team regarding any information already connected with their account.
01
Information Fairdeal Collects During Platform Use
The information collected depends on how a user interacts with Fairdeal. A visitor who only views public pages may provide less information than a registered user who creates an account, completes identity verification, makes a payment, or contacts Fairdeal customer support.
Fairdeal aims to collect information that is relevant to account operation, transaction handling, platform security, technical performance, user communication, and responsible gaming controls.
Account and Contact Information
When a user creates or manages a Fairdeal ID, the platform may collect details such as the user’s full name, mobile number, email address, date of birth, age confirmation, username, communication preferences, and information voluntarily submitted through support channels.
This information helps Fairdeal connect the correct user with the correct account, send essential account notices, support password or access recovery, verify contact details, and maintain an accurate account record.
Fairdeal may also record changes made to account details where this is required to protect account ownership, review unusual updates, or respond to later support requests.
Identity and Age Verification Information
Fairdeal may request identity or age-verification information where additional confirmation is required. This may include details taken from a government-issued identity document or another accepted record.
Verification information may be reviewed to confirm that the person using the account is eligible to access the platform, owns the relevant Fairdeal ID, and is not attempting to use another person’s identity or payment method.
Identity checks may also support duplicate-account reviews, withdrawal confirmation, responsible gaming restrictions, fraud-prevention measures, or other account-protection procedures.
Users should submit verification information only through official Fairdeal pages or approved support channels. Passwords, one-time passwords, or unrelated financial credentials should never be included in a verification request.
Deposit, Withdrawal, and Account Transaction Records
When a user deposits funds, requests a withdrawal, or reviews account activity, Fairdeal may create or receive transaction records connected with that action.
These records may include the amount, selected payment route, transaction time, reference number, processing status, account balance movement, payment confirmation, and limited information required to verify ownership of the payment method.
Transaction records help Fairdeal process payment requests, maintain accurate account statements, investigate mismatched payment details, respond to user queries, and reconcile completed or pending account activity.
Some payment information may be handled directly by an external payment provider rather than stored by Fairdeal. The information available to Fairdeal can therefore vary according to the payment channel used and the provider’s own processing method.
Device, Login, and Usage Information
Fairdeal may automatically receive technical information when a user visits or accesses the platform. This can include an IP address, device category, operating system, browser type, browser version, language preference, login time, session length, pages visited, features opened, and general network or device information.
This information is used to maintain stable access across mobile and desktop devices, review login activity, improve page loading, protect active sessions, and identify technical behaviour that may affect platform functionality.
Technical records may also help Fairdeal protect Fairdeal login and account information by recognising repeated failed login attempts, unusual account access, automated traffic, or activity that differs significantly from a user’s normal access pattern.
Information Shared Through Customer Support
When a user contacts Fairdeal support, the platform may retain the communication, the contact details used, the account information provided, and any relevant documents or transaction references included in the request.
Support records allow the team to follow the history of an account query, avoid asking the user to repeat the same information, and review whether a previous request has already been handled.
Users should share only the information required for the support team to understand and examine the request.
05
How Fairdeal Protects Account and Personal Data
Fairdeal applies technical and organisational controls designed to reduce unauthorised access, accidental disclosure, improper alteration, or loss of personal information.
Depending on the type of information and the way it is processed, these controls may include encrypted data transmission, access restrictions, login monitoring, verification procedures, system logging, infrastructure protection, and internal rules governing who may review user records.
Access to account information should be limited to authorised personnel and service providers who require it for a defined operational purpose.
Where Two-Factor Authentication is available, users should activate it to add another verification step to account access.
Users also play an important role in account protection. A strong password should not be reused on other websites, login details should not be shared, and accounts should be signed out on shared or public devices.
No online platform can remove every digital threat. Fairdeal therefore combines platform controls with verification checks and responsible user practices to reduce avoidable account exposure.
06
Fairdeal User Privacy Rights
Users may request information about the personal data connected with their Fairdeal account, subject to applicable legal and operational requirements.
A user may ask Fairdeal to correct inaccurate details, update contact information, review communication preferences, stop non-essential promotional messages, close an account, or delete information that is no longer required.
A request for access, correction, closure, or deletion may require identity verification. This is necessary to prevent another person from obtaining or changing information connected with the user’s Fairdeal ID.
Not every record can always be removed immediately. Transaction history, verification records, responsible gaming restrictions, fraud-prevention information, support history, or dispute-related records may need to be retained for a longer period.
Where a request cannot be completed in full, Fairdeal should explain the reason and identify whether any alternative action, such as restricting active use of the information, is available.
Privacy requests should be sent through an official Fairdeal contact channel with enough account information to identify the relevant record. Users should never include a password or one-time password in such a request.
07
How Long Fairdeal Keeps Information
Fairdeal retains information according to its purpose, the type of record involved, the status of the user’s account, and any applicable financial, security, dispute, or legal requirement.
Account and contact information may be kept while the Fairdeal ID remains active and for a reasonable period after account closure where it is still needed to manage records or respond to a later request.
Transaction information may be retained for payment reconciliation, financial record keeping, dispute review, fraud prevention, and compliance with requirements that apply to payment activity.
Verification records may be kept where they are needed to confirm prior identity checks, prevent repeated misuse, maintain responsible gaming restrictions, or support a legal review.
Technical logs and support communications may be retained for a limited period where they are useful for security investigation, service continuity, or the examination of account access.
When information is no longer needed, Fairdeal may delete it, anonymise it, or separate it from active account use in accordance with its data-management procedures.
08
Account Closure and Deletion Requests
A user may request the closure of a Fairdeal ID through the official support channel.
Account closure normally prevents further use of the account, but it does not necessarily erase every associated record at the same time.
Fairdeal may continue to retain limited information where this is necessary to preserve transaction history, apply responsible gaming restrictions, prevent fraud, resolve disputes, meet record-keeping duties, or respond to legal claims.
Information that no longer has an operational or legal purpose may be removed, anonymised, or placed outside routine account access.
Users requesting closure should first withdraw any eligible balance and resolve outstanding account or transaction matters where required by the platform process.
09
Age Restrictions and Information Relating to Minors
Fairdeal is intended only for users who are at least 18 years old or who meet any higher minimum age that applies in their location.
The platform does not knowingly allow a minor to create or operate a Fairdeal ID.
Age and identity information may be reviewed when eligibility is uncertain or when account activity suggests that the registered user may not meet the required age.
Where Fairdeal becomes aware that a minor has submitted personal information, the relevant account may be restricted while the matter is reviewed. Information may then be deleted, retained in a restricted form, or otherwise handled according to the applicable legal and account-protection requirements.
A parent or guardian who believes that a minor has submitted information to Fairdeal should contact the official support team and provide enough detail for the account to be located and examined.
10
Processing Information Across Different Locations
Fairdeal users, hosting services, payment providers, technical providers, or support operations may be located in different jurisdictions.
As a result, personal information may be processed or stored outside the country in which the user is located.
Where cross-border processing occurs, Fairdeal should apply reasonable contractual, technical, and organisational measures based on the nature of the information and the provider involved.
Privacy rights and data-handling requirements can differ between jurisdictions. Users may contact Fairdeal for further information about how their account data is processed.
11
External Websites and Payment Services
Fairdeal may contain links to payment providers, communication services, or other third-party websites.
Those services operate under their own privacy policies and terms, while use of the Fairdeal platform remains subject to the Fairdeal Terms and Conditions. Fairdeal does not control how an independent third party collects or uses information submitted directly through its website or application.
Users should check the privacy terms of an external service before providing personal, payment, or verification information.
This Privacy Policy applies to information processed by Fairdeal and does not automatically apply to information collected independently by another provider.
12
Changes to This Privacy Policy
Fairdeal may revise this Privacy Policy when account features, payment processes, service providers, security controls, data practices, or applicable requirements change.
The revised policy should be published on this page with an updated effective date or last-updated date.
Where a change materially affects how personal information is processed, Fairdeal may also provide a notice through the platform, the user’s registered contact details, or another appropriate communication channel.
Users should review this page periodically to understand the current Fairdeal privacy practices.